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Return Policy/ Order Issues

Return Policy

All orders are final sale both in store and Online. Unfortunately we do not offer exchanges or returns.

When returning under any circumstance, your items must be unopened, unused, undamaged, odor free and accompanied by proof of purchase. Item must be returned in the same condition it was received in including all product packaging and shipping box it was sent out in. Restocking fee is 20%. You must return your item within 7 days of the delivery date.

  • Customers are responsible for shipping costs of returned items. 
  • We strongly recommend you insure your package because we will not assume responsibility for lost packages being returned to us.
  • Once received, we will inspect the item(s) and send you a confirmation email notifying you of the status once shipped 
  • Your return will be denied if the item was opened, used or damaged and your item will be mailed back to you. 
  • Unapproved returns or items sent back AFTER the 7 day return period will be returned to sender. 

Original Shipping charges are non refundable. 

 

Defective Item

Please reach out to us immediately after delivery at awesomecollectiblesinc@gmail.com with your name, order number, pictures of the issue & a short explanation of the issue to get started. Rest assured if you received a defective item, we will gladly ship a replacement if available to you once return is received. Use the pre-paid return shipping label provided and drop off at the indicated carrier store as soon as possible.

Please be aware of the following limitations: 

  • We cannot control slight manufacturing variations and are not able to replace items based on these variations, minor product imperfections, figure positioning, or sticker placement. 

  • Packaging is designed to protect the item inside. Slight blemishes to packaging may occur during the manufacturing or shipping process and will not be considered a damaged product. 

 Missing/Wrong items

We are very sorry for the inconvenience, rest assured we will get this fixed! To get started, you must email us immediately at awesomecollectiblesinc@gmail.com with the information and images below. Images are mandatory as all packages are fulfilled in a recorded facility and images are needed to confirm with the video footage of the fulfillment of your package. If you are unable to email immediately for any reason please email us no later than 5 days from the delivery date. We are unable to assist you after the time frame provided. We can not proceed to the next step without the following requirements sent to us in your email:
  • Full Name and Order number and what item(s) is missing if applicable 
  • A photo of the packaging slip 
  • A photo of the outside of the box with the attached shipping label visible as well as the ENTIRE box in the frame
  • A photo of the inside of the box with the item you received in it

We want to fix any issues with incorrect items straight away and your issue will be our priority!

Lost, Stolen,Denied & Damaged Items:

We offer package insurance through Route.  It is pre-selected in your cart and can easily be removed and unselected.  Please be advised that by opting out of shipping insurance, Awesome Collectibles Inc is not liable for lost, damaged or stolen items.

International Packages

It is the customers responsibility to pay any customs fees. We are not responsible for customs fees, VAT or any other fees for international orders.  Shipping will not be refunded for denied shipments. Your return shipping charges for denied shipments/wrong address will be deducted from your total store credit. Your refund will be issued in online store credit for only.

 

If you need any assistance, please email us at 

awesomecollectiblesinc@gmail.com

Please include your name and order number in the subject line. 
[Please allow up to 4 business days for a reply, weekends and holidays are not business days]