We are very proud of our fast fulfillment as a small business therefore we are unable to change payment method, update shipping/billing addresses, or cancel an order once it’s been submitted.
Please review your purchase before submitting your order to ensure product selection, size, quantity, payment, and addresses are correct.
- In stock items typically ship in 2-5 business days.
- Once shipped, US orders take on average 2-7 business days to be delivered. We ship from Los Angeles County!
- Pre-Order items will ship within the time frame provided below on the product description
If you'd like your in stock items from your order to be shipped while you wait for your other pieces, please contact us after your order is placed so we can invoice for additional shipping charges.
*Upgrading your shipping selection does NOT change processing time.
Orders over 99$ ship free!
Free shipping promotions are for the 48 US contiguous states only.
We offer package insurance through Route. Route covers packages that were lost, stolen or damaged in transit. It is pre-selected in your cart and can easily be removed and unselected. Please be advised that by opting out of shipping insurance, Awesome Collectibles is not liable for lost, damaged or stolen items.
My package says it's been delivered, but I don't see it.
This is very common in the United States. Please be sure to check your front door / porch area, your mailbox, family members / neighbors, and especially any front desk / office in your residence (especially in apartment complexes).
Furthermore, USPS/UPS often marks a package as "delivered" much before the package arrives. Please allow a full 3-5 days after the claimed delivery date to give a chance for the package to arrive. If the package has not arrived, please contact your local post office to see if it may have been delivered or held there.
If all the above steps have been taken and no package has been found, then you will have to file a claim for a missing package through USPS/UPS. This claim can be done here for USPS and for UPS here.