My item is damaged/ I have a missing item.

Any shortages or damages must be notified to our company within 7 days of delivery. We cannot assist you if the 7 days have passed by. A picture of the entire shipping box and shipping label attached must be sent along with your email for shortages. Minor imperfections and pulled threads are not considered a defect and  does not qualify the bag as damaged. 

My tracking number hasn't moved, what do I do?

After 7 business days of receiving your tracking number, please contact us via email. We will be able to look into your order and confirm if your order has been picked up or is still in "Pre Shipment"

Will you let me know when my order arrives and is on its way?

Yes! As soon as your order/pre order arrives you will receive an email letting you know it has started processing along with your tracking number.

Do you offer free shipping?

Yes currently we offer free shipping within the US except for Hawaii and Alaska for all orders over 110$. Free shipping does not apply to CANADA. 

What carrier do you use?

We ship both UPS and USPS. Depending on size. 

What it the time frame for order processing?

All orders have a process time of 5-7 business days.

Are packages Insured

Yes but with a standard insurance of 100$ max. Please email us right after purchase and we can invoice you for a higher insurance option if you would like to add it to your order.

Can I change my shipping address?

Yes as long as your package has not been sent out for processing. Contact us at awesomecollectiblesinc@gmail.com with your order number along with the old and new address you would like your package to be sent to. If your label has been printed we cannot assist you.

What is your return policy?

We currently DO NOT accept returns or exchanges after delivery both in store and online unless approved for damage via email. In the event your package is returned without approval your order will be refunded to store credit after a restocking fee of 25% is applied to your order, shipping fees are not refundable and charged when a packaged is returned.

Who pays for return shipping?

You are responsible for all return shipping costs. All shipping costs are nonrefundable and due when returning an order. 

How long will it take to get my return?

You should receive your refund or exchange within 10 days after we receive your package.

My package wasn't delivered what do I do?

We are not responsible for lost or stolen packages. We do not deliver packages you must contact your carrier if your tracking number shows delivered. If your package was sent back due to failed delivery or insufficient address, you must contact us indicating your order number and we will invoice you a shipping label to re send it out. Please note we are NOT the carriers, we ensure your package is packed up and delivered to the shipping carrier and once they receive it they take over. If you do not want your package to be sent back out, a store credit will be issued after the restocking fee of 25% is applied to your order. No exceptions.

For missing or lost packages please contact the shipping carrier your package has exited with, all packages are insured and eligible for a claim to be mmade in the event of it being lost in transit. If your package was stolen, it will not qualify for a claim. Please remember we are not responsible for lost or stolen packages.