ORDER STATUS FAQ
Will you send me an update on my order?
No. Unfortunately we do not individually send updates on pre orders. All updates can be found online under "Pre Order Arrival Updates".
My tracking number hasn't moved, what do I do?
After 7 days, please contact us via email. We will be able to look into your order and confirm if your order has been picked up or is still in "Pre Shipment"
Will you let me know when my order arrives and is on its way?
Yes! As soon as your order/pre order arrives you will receive an email letting you know it has started processing along with your tracking number.
Do you offer free shipping?
Yes all orders within the US and over 75$ ship for free with code "FREESHIP" with our choice of carrier from Usps to ups unless paid for. Free shipping does not apply to CANADA. Code must be entered before checking out we cannot add a code one the order has been submitted.
What carrier do you use?
We ship both UPS and USPS.
Can I change my shipping address?
Yes as long as your package has not been sent out. Contact us at email@example.com with your order number along with the old and new address you would like your package to be sent to.
My item hasn't shipped can I swap it for something else?
YES! Please Send us an email with your order number and the new item you would like. If there is a difference, an invoice will be automatically sent to you.
What is your return policy?
We currently do not accept returns or exchanges after delivery both in store and online unless approved via email.
My return was approved, what do I do?Send Returns along with your packing slip to:
6100 Atlantic Ave, Unit E
Maywood CA 9270
Who pays for return shipping?
You are responsible for all return shipping costs. All shipping costs are nonrefundable and due when returning an order.
How long will it take to get my return?
You should receive your refund within 10 days after we receive your package.
PRE ORDER FAQ
What is a pre order?
A pre order item is an item that is not in stock and has future release date.
Can I cancel my pre order?
Yes! We can definitely help you with that. All orders are subject to a 25% cancellation fee unless store credit is issued including shipping costs. If you wish to proceed with a cancellation please email us at firstname.lastname@example.org with 1 of the following:
"My name is [FULL NAME] and I would like to cancel order number [order]. I would like to receive store credit to avoid the cancellation fee"
"My name is [FULL NAME] and I would like to cancel order number [order]. I am aware of the 25% cancellation fee applied to my order"
Some of my items are already in stock why haven’t they shipped?
Your order ships until it is entirely in stock. Unfortunately we do not split ship orders.
Loungefly released my pre order bag will it ship out shortly?
No. Loungefly is the primary website owned by Loungefly themselves. They have access to items immediately as they arrive. When Loungefly posts a new style online it usually takes 2-3 weeks for us retailers to receive it.
How will I know when my item arrives?
Once your item arrives to our facility you will receive an email with your tracking number that means it is going out already. You can also check our “Pre Order Arrival” page for what is currently scheduled to arrive at our warehouse.
I am moving and I pre ordered an item.
We will be more than happy to fix that for you as long as your package has not been sent out. Contact us at email@example.com with your order number along with the old and new address you would like your package to be sent to.